Managing Director & Head, Talent Acquisition Group, Group Human Resources
Susan was appointed as Head of Talent Acquisition Group in Apr 2019. In her current role, Susan leads the charge in developing and implementing new technology solutions using data science to meet the hiring needs of the bank across its markets.
Prior to her switch to Human Resources, Susan was in the Consumer Banking Group Singapore for 20 years and held the positions of Chief Operating Officer, Head of Distribution and Head of POSB etc.
Susan holds an Honours Degree in Bachelor of Business from Nanyang Technological University of Singapore, majoring in Banking & Finance. She joined DBS Bank in 1998 as a trainee officer upon her graduation and was rotated across different functions which included front office (sales and service), mid office (service and sales quality, regulatory and compliance, business operations, business development etc) and also strategy and planning in her subsequent senior appointments within the Consumer Banking Group. She made the move to Group Human Resources after 20 years of career in the consumer bank.
Susan was also a member of the Institute of Banking & Finance (IBF) Consumer Banking Industry Workgroup from 2018-2019. In 2019, Susan was conferred the title of IBF Distinguished Fellow in recognition of her contributions to the consumer banking sector.
From Sep 2020, Susan joins Singapore National Employers Federation (SNEF) as an Industrial Relations Panel (IRP) member.